6302 NE 131st Ave. Vancouver, WA 98682 - 5 min north of Portland, OR

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Returns

Returns

 

 

Return Policy
No returns will be accepted without an RA number. All returns must be postage paid; all shipping charges are not refundable. All return orders must be packaged properly; we are not responsible for damaged returns that resulted from improper packing. All RA numbers are e-mailed in 2-3 business days of request, with a return shipping address and complete shipping instructions.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur very rarely. If you receive a damaged, missing, or incorrect parts do NOT accept the package; have the shipper immediately return it to the sender. If the shipper has left a damaged package, a package missing parts, or a package containing incorrect parts in your absence, you must immediately contact OffroadOutpost within 5 business days of receiving your package so that we may correct any issues in a timely manner. It is the purchasers responsibility to contact OffroadOutpost immediately within 5 business days if you receive missing, damaged, or incorrect parts so that we can attempt to fix any issues in a timely manner. Missing, damaged, or incorrect parts are non-returnable after 30 days, regardless of the party at fault. We are not responsible for lost or stolen packages, and all claims for such must be worked out with the shipping company.

You may return any core or wrong part(s) to OffroadOutpost within 30 days from your date of order. No returns will be accepted if the 30 business days have elapsed. All parts to be returned must be in their original condition and all packaging must be in original condition without writing or shipping labels, and parts cannot be disassembled or damaged in any way. We are not responsible for installation errors. We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts.

Parts Not Returnable: Service manuals, Special-order Products, Electrical parts, and Auto Body Parts cannot be returned for any reason. Gaskets or Seals are not returnable if unsealed for any reason. Any part labeled as not returnable if opened (such as but not limited to some timing kits, freeze plugs, seal kits, etc.), will not be returned if the seal or packaging has been opened, broken, or damaged for any reason.

All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns.

Refunds

Refunds for returns or cores normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, your return is reviewed for processing. If the return processes has been followed and your return passes review we will then forward it to the manufacturer for approval. The manufacturer will make a final approve decision regarding your return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail us at service@enginepartsonly.com.

Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.

Cancellation
All orders are electronically processed and forwarded to the warehouse immediately upon confirmation of the order. Therefore, there is a very short time for order cancellations. If you wish to cancel an order, you must do so BEFORE you receive the "Invoice - Payment" e-mail. No orders can be canceled after the payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday 5PM EST to Monday 9AM EST cannot be canceled, as these are processed over the weekend for shipment.

 

 

To Request a Return Authorization Number you must fill out the form contained in the link at the bottom of this page.

 

Return Request Form

 

 

Store

4x4 Parts
Suspension Lift Kits
Leveling Lift Kits
Body Lift Kits
Lighting and Accessories
Engines
Engine Parts
Exterior Parts
Interior Parts
Shocks and Struts
Wheels and Tires
Steps and Running Boards
Winches and Accessories
Armor / Skid Plates
Bumpers and Tire Carriers
Off Road Parts, Accessories & Installs
Drivetrain
Performance Parts
Steering
Suspension Components
Jeep Accessories
Toyota Accessories
Tops
Tools
Installs

Quick Links

Follow Us

Vancouver Off Road


6302 NE 131st Ave.
Vancouver, WA 98682
Phone: (360) 533-2202

Located in Vancouver, Washington just off I-205, 5 min North of Portland OR.

Our shop specialize in 4x4, truck, and SUV parts and installation. We carry a full line of off road parts and accessories for your truck or SUV. Whether its for your Chevy, Ford, Jeep, Toyota, or anything else we carry accessories like lift kits, bumpers, axles, lights, 4x4 parts and much more. We serve the Vancouver, Portland, Battle Ground, Ridgefield, Brush Prairie, Hockinson, Camas, Washougal and the surrounding areas.

Because we not only sell locally but also nation-wide, we have built a growing reputation for quality off road parts and great customer service. We can find the 4x4 parts & accessories you want or need and install them too.

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